1. About this policy
Aquilus Group Pty Ltd (referred to in this policy as we, us or our) is a professional business services company based in Melbourne VIC. Our Australian Business Number (ABN) is displayed in the footer of this website.
This Privacy Policy applies to personal information we collect through this website (aquilusgroupau.space), by email, and in the course of providing our services. It is published here so it is available to anyone who interacts with us, as required by the Australian Privacy Principles.
2. The Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth), including the thirteen Australian Privacy Principles (APPs). Key obligations relevant to our business include:
- APP 1 and APP 5 — open and transparent management of personal information, and notification about how and why information is collected;
- APP 6 — personal information may only be used or disclosed for the primary purpose of collection, or for a related purpose a person would reasonably expect;
- APP 7 — restrictions on the use of personal information for direct marketing;
- APP 8 — obligations when disclosing personal information to overseas recipients;
- APP 11 — reasonable steps to protect personal information from misuse, interference, loss and unauthorised access; and
- APP 12 and APP 13 — your right to access and correct the personal information we hold about you.
3. Information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, such as your name, email address and business location;
- business information relevant to an enquiry, quotation or engagement, such as your organisation name, industry and the services you are interested in;
- the content of your communications with us, including messages submitted through our contact page and quotation page;
- records of our dealings with you, including proposals, agreements, invoices and correspondence; and
- technical information about visits to this website, such as pages viewed, browser type and general location information derived from IP addresses.
We do not ordinarily collect sensitive information (such as health information) through this website. If you choose to provide sensitive information to us, we will only handle it in accordance with the APPs and, where required, with your consent.
4. How we collect information
We collect personal information in the following ways:
- directly from you, when you complete a form on this website, send us an email, or engage our services;
- from publicly available sources, such as business registers or your own website, where it is unreasonable or impracticable to collect the information directly from you; and
- automatically, through cookies and similar technologies when you browse this website (see section 8 below).
5. Why we use your information
We collect, hold, use and disclose personal information so that we can:
- respond to your enquiries and prepare quotations;
- provide our professional business services under an engagement;
- administer our client relationships, including invoicing, record-keeping and service delivery;
- improve this website and the services we offer;
- send updates or marketing communications where permitted by law and where you have not opted out; and
- comply with our legal, tax and regulatory obligations.
Every marketing communication we send includes a simple way to opt out. You may also ask us to stop sending marketing material at any time by emailing ceo@aquilusgroupau.space.
6. Disclosure of information
We do not sell, rent or trade personal information. We may disclose personal information to:
- contractors and technology providers who assist us to operate our business (for example, cloud hosting and email providers), under confidentiality obligations;
- our professional advisers, including accountants, auditors and legal advisers;
- government bodies, regulators or law enforcement agencies where required or authorised by law; and
- any other person, with your consent or where otherwise permitted under the APPs.
7. Overseas disclosure
Some of the service providers we use may store or process information in data centres located outside Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps, consistent with APP 8, to ensure the recipient handles that information in accordance with the APPs. If you would like details about the countries in which your information may be stored, please contact us using the details in section 13.
9. Data security
We hold personal information in electronic form and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, encryption in transit, and the use of reputable service providers.
We keep personal information only for as long as it is needed for the purposes set out in this policy or as required by law. When information is no longer required, it is securely destroyed or de-identified.
10. Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email ceo@aquilusgroupau.space. We will respond within a reasonable period, generally within 10 business days. We may ask you to verify your identity before releasing information. In some circumstances permitted by the Privacy Act, access may be refused; if that occurs, we will explain the reasons and how you can complain about the decision.
11. Privacy complaints
If you have concerns about how we have handled your personal information, please contact us first so we can attempt to resolve the matter directly. We will acknowledge written complaints promptly and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, together with the date of the most recent update.
13. Contact us
For questions about this Privacy Policy, or to exercise your rights under the APPs, please contact:
Privacy contact — Aquilus Group Pty Ltd
Melbourne VIC, Australia
Email: ceo@aquilusgroupau.space
If your enquiry relates to a new engagement or quotation, you may also complete the form on our Request a Quote page or read more about us on our About page. Use of this website is also governed by our Terms of Service.